PELLENC provides a platform for its network, which generates more than 35,000 orders per year!

The context

PELLENC, a French manufacturer of professional machines, equipment and tools for the specialized agriculture and the maintenance of green and urban areas, is one of the world leaders in this sector.

The spare parts service is essential for the activity, which is part of the product life cycle. It is an essential point in customer satisfaction and loyalty.

In a process of continuous improvement and development, PELLENC wanted to optimize its services and satisfaction rate with its network. To be accompanied on this project, the company chose SPELOG.

Its objectives:

  • Make the documents consultation fast and easy, 
  • Treat faster the spare parts order
  • Developing the machine’s sales
  • Provide digital communication support as (flyers, advertising…)

His main constraint was the data transfer from the existent solution. The services needed to be functional during the all process.

Reinforce the proximity with its distributors

SPELOG, online solution for e-business and technical document consultation has been selected by PELLENC for 4 reasons:

  • Price/Quality Ratio
  • A wide range of standard functionality
  • Transfer of the existent data guaranty
  • Listening, coaching and support

After one year of utilization, PELLENC has increased the customer satisfaction.

PELLENC’s catalog with SPELOG is now:

  • More than 120000 articles for sale: spare parts and unconfigured new material, a wide range of publicity objects and communication documents.
  • 35000 orders per year
  • The diffusion of technical documentation: more than 8000 exploded view, more than 3000 documents and manual
  • Data filtration according the type of user
  • 6 languages available

Even more! 

PELLENC has changed all the production process during the year. The company has received 2 awards in 2018 for these changes: